Lumens Technologies Refund and Returns Policy
We are committed to resolving your inconvenience in the shortest duration possible. All returns are applicable within 30 days from the date of the invoice.
To facilitate the processing of returned merchandise:
- Please obtain a Returned Merchandise Authorization (“RMA”) number from customer care before returning any Product.
- Upon obtaining an RMA number you will be guided by customer care on the process to return the product.
- Products should be returned in the original packaging and unused condition (unless defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
- Return freight charges must be prepaid; we will not accept COD shipments.
By returning any product to Lumens Technologies, you represent and warrant that the returned product was purchased through Lumens Technologies E-Commerce site, and is not counterfeit or otherwise non-conforming. You acknowledge that counterfeit products are not eligible for a return, refund, or exchange and that Lumens technologies do not accept any counterfeit product. You also accept that Lumens Technologies may test any returned product to determine whether the product is counterfeit, non-conforming or otherwise violates these conditions of the order. In the event Lumens Technologies suspects or concludes that any returned product is bogus or violates the condition of order, Lumens Technologies may (1) report such problem to any applicable governmental or regulatory agency, (2) quarantine such Product for further testing or other analysis without providing any replacement Product or refund until such time as a determination about the Product’s conformance; (3) if such product is determined to be counterfeit consumer will be banned for a span of five years from the date of determination and the product quarantined and disposed of or returned to the customer.
In the event you send Lumens Technologies any counterfeit Product, you will be liable for all costs, expenses, and damages related thereto, and you agree to reimburse Lumens Technologies against any claims and damages, including attorneys’ fees and costs, related to such counterfeit Products liable to Mumbai jurisdiction.
Contact us at [email protected] for questions related to refunds and returns.